Company Overview
While intense global competition drives the further decline of product-based margins in maturing industries, service margins remain very healthy. This trend is driving leading companies to invest in service as a new source of profit, competitive differentiation and customer loyalty, which demonstrates the power of service as a growth driver.
However, a service led growth strategy requires effective collaboration across functions, new decision-making capabilities, and the underlying integrated service technology infrastructure to support those processes– an approach the market is now referring to as Strategic Service Management. While point solutions and ERP systems can deliver limited tactical value to today’s evolving service operations, they are not designed to facilitate the cross functional collaboration and decision-making capabilities required to use service as a strategic growth driver.
Strategic Service Management: Our Sole Focus
Servigistics is the recognized leader in Strategic Service Management because our software solutions have been designed to exclusively focus on solving complex service business problems - not general ledger, supply chain or low value tactical problems. Servigistics solutions were built from the ground up to enable companies to mitigate the risk associated with delivering on the service commitments they’ve made to their customers. By combining our award-winning software solutions with unprecedented domain knowledge, proven integration capabilities and global operations, we’ve enabled a growing list of Global 1000 clients, such as Case New Holland, Dell, General Electric, Komatsu, LG, Honeywell, Eurocopter, Maytag, Volvo and United States Postal Service, to rapidly transform their service operations and achieve quantifiable business value in the form of dramatically improved revenue, profitability and customer loyalty.
Our extensive experience delivering Strategic Service Management solutions to global organizations across high-tech, automotive, aerospace, medical, heavy equipment and other industries assists our clients in overcoming typical service barriers and recognize substantial, measurable results.
Results that Speak for Themselves
Today’s business executives’ patience is wearing thin for multi-year, low ROI software projects delivering marginal value. However, their appetite for solutions delivering immediate and measurable ROI is becoming insatiable. The results Strategic Service Management can bring speak for themselves. Recent articles in top tier business publications have highlighted dramatic case studies, Sun Microsystems saving $40 million in one year in service parts purchases and repair avoidance, and Dell edging out Hewlett-Packard for the top spot in U.S. hardware support satisfaction while growing service revenues by more than 20 percent. These are real-world results that deliver measurable bottom-line impact.
Strategic Service Management is not about better service firefighting; it’s a new way of thinking, a new commitment-centric business strategy that companies such as Case New Holland, Komatsu, LG, and Sun have discovered creates significant competitive differentiation. Elevating service to a strategic level can deliver differentiation that is much more difficult to replicate than most products or features.