Servigistics Difference
The fundamental differences between Servigistics solutions and ERP, CRM, SCM and point service solutions is the simple fact that our award winning software solutions have been exclusively designed to solve complex service business problems - not general ledger, supply chain or low value tactical problems.
Servigistics is the recognized leader in Strategic Service Management. Our integrated applications were built from the ground-up to enable companies to profitably deliver on their service commitments to customers. By combining our award-winning software with unprecedented domain knowledge, proven integration capabilities, and global operations, we have empowered a growing list of Global 1000 clients to rapidly transform their service operations and recognize quantifiable business value in the form of improved profits, competitive differentiation, and customer loyalty.
Servigistics software is the only comprehensive Strategic Service Management solution that delivers value across the extended service network, including service parts, service workforce, service parts pricing, and service knowledge management. We enable effective collaboration across internal functions and external partners through enterprise-class decision support and business process enhancements that are required to truly leverage post-sales service as a strategic growth driver.
Mission - To help clients improve corporate performance by dramatically increasing profitability, improving competitive differentiation, and driving customer loyalty to new levels through Strategic Service Management. At Servigistics, our most important corporate objective is to consistently deliver beyond client expectations so they can consistently deliver beyond customer expectations.
Breadth & Depth - Servigistics provides the broadest and deepest portfolio of Strategic Service Management applications, allowing clients to rely on a single partner for all critical service business software needs. Our comprehensive solution delivers key functionality focused on service workforce management, parts management, pricing management, and knowledge management. Through sustained, substantial investments in research and development, we deliver best-in-class functionality to an expanding global client base of market leaders across motor vehicles, aerospace, high tech, and consumer and industrial products. Servigistics leads the service software industry in awards and is consistently ranked ahead of competitors by analysts, clients, and partners.
Single Global Solution - Servigistics provides the only truly integrated global solution for Strategic Service Management. While others claim to provide global functionality, only Servigistics truly meets the unique challenges, complexity, and scale of a global service operation. The performance, scalability, and integration capabilities of our software is unparalleled, as demonstrated by the success of our clients, head-to-head testing against competing products, multi-language and multi-currency capabilities, and the ability to manage multiple geographies with diverse business rules on a single-instance application.
Architecture for Innovation - The Servigistics solution is built on a proven, highly scalable, flexible, open, Web-native technology architecture that provides visibility and connectivity for key stakeholders across the extended service network. We integrate to, and extend the capabilities and value of, ERP, CRM, and legacy systems by providing a decision support architecture that leverages investment in existing systems. Most importantly, our superior technical architecture enables us to rapidly develop and deploy innovative functionality, support new business models, and deliver increasing value over time for our clients.
Fastest Time-To-Value - Servigistics delivers the industry’s fastest time-to-value with average payback periods of less than one year. This quick time-to-value is enabled by our superior technical architecture, world-class integration and implementation capabilities, and the extreme ease-of-use and rapid user acceptance of our solution. In competitive replacements, Servigistics has implemented in less than half the time required by our predecessors.
Lowest Risk - Our proven solution and implementation methodology deliver unsurpassed value for clients. We have achieved success for each and every client, most of whom are market leaders in their respective industries, and our clients are 100% referenceable. This compelling track record results from the unprecedented value we deliver and our unflagging commitment to exceed client expectations on an ongoing basis. Based on the confidence we have in our solution and capabilities, we are willing to share in the risks and rewards for any client who so desires.