Strategic Service Management - Blog Now Available
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Post-sale Service: The Silver Lining in a Troubled Economy
As product-based revenue and profit vanishes, savvy companies look to fill the gap with revenue from post-sale service
Companies around the world, just like yours, are staring into a potential economic abyss, bracing for a recession of a depth no one yet knows. One thing we do know is that the contracting economy and tight credit markets will likely drive your customers to cut spending, keep assets longer and demand better service from your service organization.
That’s why a growing list of leading global companies are investing in post-sale service as a growth driver and optimizing their service business to fill the profit gap created by dwindling product-based margins.
This is not surprising given the fact that for some manufacturers, service margins can be 30% to 200% greater than product margins
AMR Research recently published an article titled “SLM: Solid ROI in a Down Economy” that highlights how new technologies can enable companies to profitably fulfill their customers’ increasing demands and why companies must move quickly to build a business case that shows how much revenue can be generated and/or costs saved with such solutions.
Learn MoreSavvy organizations improve service margins and accelerate ROI by using Servigistics with their existing ERP
In today's environment of financial uncertainty and market fluctuation, delivering a positive return on investment (ROI) on any new project is no longer an option; it is something CFOs demand. This is driving a growing list of savvy organizations around the world to seamlessly integrate high value-add applications like Servigistics with their current EPR systems.
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