There are few durable goods industries as part and service intensive as motor vehicles.  From automobiles and heavy equipment to motor sports, agricultural and yard care products; consumers and businesses around the world rely on these machines for revenue, transportation, and recreation.   Motor vehicle manufacturers are also faced with significant challenges ensuring the quality and consistency of their customer service due to their lack of control over independent dealer networks, the market pressures of aftermarket suppliers, and their fast-changing product mix.  These factors all impact manufacturer’s ability to deliver on their service commitments while maintaining and growing profits.

Servigistics has a proven track record of helping companies like Volvo, Subaru, SAAB, Hyster, Yale, Case New Holland, Komatsu, Volkswagen, Paccar, Cub Cadet, and Troy-Built mitigate the risk associated with profitably delivering on the commitments they’ve made to their global customers.  These companies have made great strides aligning their service parts networks to collaborate with suppliers and manage inbound supply, share knowledge across thier nextwork and optimize price points to achieve top-line revenue growth. Our growing list of motor vehicle clients have realized that service excellence can only be achieved through a Strategic Service Management (SSM) solution – a solution that addresses their extensive service parts ecosystem, resource planning, and service part pricing to deliver  bumper-to-bumper service commitments while ensuring ongoing profitability.