2008 Articles
September 01, 2008
KMWorld: "KMWorld Trend-Setting Products of 2008"
Servigistics Selected as a 2008 Trend -etting Product because of SSM's ability to deliver Customer Value.
What makes a trend-setting product?
When we first started identifying products six years ago, we were still seeing some radical new technology and tried to select solutions that would be embraced by the marketplace and gain wide adoption.
A few of the companies that developed the products have gone belly up; more have been acquired by other vendors. However, all things considered, we’ve been quite accurate selecting products that deliver customer value, which is the underlying principle that defines this year’s list.
You’ll note search offerings are prominently mentioned. Solutions continue to become better and better, more and more sophisticated. And there is no single solution for every situation, no uber offering. Nevertheless, there is nothing more fundamental to information management than first locating and then retrieving data. The other products demonstrate how that information can be managed, organized and exploited (in the best sense of the word). The same holds true for the content management products we’ve included.
You might also notice that we have relatively few Web/Enterprise 2.0 offerings, not because the products are weak. Rather, it’s because in most cases we don’t believe they are yet seamlessly integrated into enterprisewide environments. But they are here to stay, especially as the work force gets younger. They hold great promise, so check next year’s list for the ones we believe have set themselves apart from the pack.
It’s all about customer value.
Servigistics Strategic Service Management—integrated solutions built to enable companies to mitigate the risk associated with delivering on the service commitments made to their customers.