Service Management Report
Volume 2, Fall 2007
Q&A with AMR Research
Bruce Richardson, Chief Research Officer, AMR Research
Feature Article: More Science, Less Art: Service Parts Pricing Technology Uncovers Untapped Revenue Opportunities
Mike Landry, Founder and CTO, Servigistics
Sun Sheds Light on SSM
An Interview with Steve Simpson, Senior Director Supply Chain Management, Sun Microsystems.