White Papers

Strategic Service Management: Moving Beyond the Tactics
Best-in-class Strategic Service Management doesn’t occur by accident

The Impact of Globalization on the Service Supply Chain
Delivering cost-effective yet quality customer service on a global level requires new management styles and business processes.  

Scheduling and Routing: Service on Time, All the Time
Field Service Scheduling and Routing Optimization

Strategic Service Management:
The Final Frontier

The Forrester Wave™
Service Parts Optimization Q4 2006

AberdeenGroup: The Convergence of People and Parts in the Service Chain
Benchmarking the Alignment of Service Labor and Inventory Management

AberdeenGroup: Service as a Profit Center The CFO’s View
Benchmarking financial executives’ visibility of the service financial value chain

AberdeenGroup: Service Parts Management Benchmarking Report
Gain insight into industry trends from a recent AberdeenGroup report.

AberdeenGroup: Field Service Benchmarking Report

Service Parts Pricing – The Hidden Profit Lever

AberdeenGroup:  Maximizing Profitability with Optimized Service Parts Pricing: A Benchmark Study

AberdeenGroup:  Service Parts Management Solution Selection Report

AberdeenGroup:  The Emergence of the "Chief Service Officer"

Accenture:  Supply Chain Viewpoint Pricing Parts for Profit

AberdeenGroup: Industry Traction Report
Industry Traction of Strategic Service Management

AMR Report: Service Lifecycle Management
The Approaches and Technologies to Build Sustainable Competitive Advantage for Services.

Service Parts Management:  The Untapped Opportunity