Best-in-Class Strategic Service Management (SSM) does not occur by accident. AberdeenGroup research reveals that best-in-class SSM companies derive 75% higher revenue and 111% higher profits from their service operations than other companies. They are also three times as likely to report customer retention rates greater than 90% and twice as likely to achieve SLA compliance rates greater than 90% as other companies. Companies that ignore SSM core principles in the next 5-7 years will forfeit significant growth. Many may become increasingly irrelevant in the marketplace.

This paper demonstrates how companies can adopt, integrate and reap the benefits from proven success-focused SSM initiatives.  Complete the brief form below to download it now.